Health care ads are a mainstay in advertising and the best voice over chosen to present medical messages is a critical part of creative choice. Healthcare commercials achieve their goals through a few specific avenues in terms of vocal tone and direction: sentimental – those that tug at heart strings, inspirational – through sharing success stories or great track records, and solution – matter of fact – as in, you’ve got a problem? We’ve got the solution. Which one do you think is at the heart of this health care ad I voiced for the Texas Children’s Health Plan?
The hallmark of healthcare ads no matter the end-goal is motivating people to take action toward taking good care of themselves. Easier said than done. Consumers aren’t generally interested in healthcare messages and place their own health at the lower end of their list of priorities unless they or a loved one is embroiled in the middle of a health problem. Challenging people to make connections between behavior change and well-being is not easy. Done well, it’s presented through stories that resonate with target markets. But many healthcare ads have the added constriction of tight FDA controls over what can and cannot be said about procedures, methods and the places and people we turn to for ideas of where to go to and what to do when we want to improve or take care of our health.
Behind the Message in Voicing Health Care Ads
Voice actors can get clues on how to better deliver the messages behind health care ads by gaining insight into how consumers react to certain word choices that may be in the healthcare script. Becker’s Hospital Review had some interesting insights into power words to lean in to in terms of performance. Words like “knowledgeable” “trust-worthy” and “cost-effective” gained top marks in terms of inspiring customer loyalty. “Sincere,” “authentic,” and “safe” are other words that resonated well with the consumers surveyed in this report. For voice actors, keeping these ideal messaging words uppermost in our minds when we approach how to perform our voice over narrations for these ads, whether they appear in the copy or not, enhances our delivery.
Personal Approach in Voicing Health Care Ads
To break past the vast divide of anonymity and reams of red tape people may feel when thinking about hospitals and health insurance, the actor voicing health care ads needs to remember to take a personal approach. Health care is ultimately very personal. Our interactions whether on the giving or receiving end are one person to one person at a time. Remembering that and bringing our voice over delivery to the one-on-one level helps humanize the message. Health care ad agencies know the best way to reach their audience is through creating an emotional connection. One that garners trust. In order to vocalize that, we voice actors have to be as authentic and genuine as possible in delivering the copy. Our ability to be sincere on behalf of our clients (i.e. the hospitals, health insurance companies for which we speak) can mean the difference between their client making a decision in their favor or not.
Voice Over on Behalf of Doctors and Clinics
Though smaller than hospitals and insurance companies, commercial voice over on behalf of doctors and health care clinics are another important part of the mix of health care commercials. Showcasing physicians may be a choice made by some hospitals, like how Mount Sinai made their docs (and themselves as a result) seem more interesting and accomplished in promoting their musical side. Whether the marketing venture has a bigger or smaller lens, the successful voice over for doctor and clinic ads will be one that’s compelling and relatable. We need to spark emotion and curiosity and not forget the most important tool in our voice actor’s toolkit: the ability to storytell.
DTC Pharmaceutical Ad Voice Overs
Now, I can hear you saying, Kim, this is all well and good for branding messages but how can a voice actor riff away at a DTC (direct-to-consumer) pharmaceutical ad in a conversational, storytelling voice over manner? Especially when most of them are chock full of medical and legal terminology longer than Apollo’s journey to the moon and back. In a word, finesse. You work those $50 words until they roll off your tongue as easily as your grocery list and you imagine you’re sharing that info with your best friend – who’s life could just happen to become a whole lot better by taking said medication. I once had a client ask me to read a product monograph in a conversational way. A product monograph! That’s the little insert full of clinical trials and p values inside the medication box. Yup, it took a lot of imagining and world building, but I’m happy to say, it can be done. Happily, in spite of all the legalise and FDA restrictions put upon pharma ads, they do help people solve problems. They invite consumers to start conversations with doctors. So the artful voice over artist must self-direct to spin the words in, you guessed it, a compelling, authentic and genuine manner by focusing on the people, the pain of the problem and the hope and joy of the solution.
The Huge Role of Emotion in Health Care Ads
Whether voice over or action on screen, the myriad of emotions played in a health care ad are what ultimately make them successful, because our health is inextricably linked with our emotional state. Unwell, we are unable to interact socially with friends, family and loved ones at the same level. The stress of ill health unleashes a storm of emotional burden, whether we or a member of our close circle are the ones affected. Docs, HCPs and other health care providers also bring in incredible emotion in their passion for healing and finding cures and compassion for patients and caregivers. How do we as actors and voice artists pay tribute to the huge role emotion plays in health care ads in an honest, engaging way? We do it by breaking the fourth wall. By interacting directly (in our artist mind’s eye) with the person who could most benefit from the message we deliver.
Where Health Care Ads are Going in the Future
Health care and related industries are highly competitive and to succeed must stay on top of marketing trends. This not only includes pre-roll ads, banners and social media spots, it includes updating websites with patient portals and other tools to make it easier for patients to connect with docs and their services online. Mobile marketing, digital marketing and social media advertising has seen massive growth and will continue to grow. However offline advertising such as TV, radio, cable and print will continue to hold its own for years to come.
Back at the DevLearn conference, LeVar Burton wrapped up his speech on storytelling to the eLearning crowd by telling us what we imagine and what we create are inextricably linked. So true. Everything man has ever created existed first as an imagining, shared with another in, most probably, story. It begs the question, whether copywriter, voiceover artist, producer or “other” creative, what will your unique contribution be? What are your stories? And how will you tell them from your singular perspective?
So, it helps to have talent. Obvi, as my kid would say. (Insert age appropriate eye roll here) And a few technical things too, like training, practice and timing. But more than that, the secret sauce in how to make spectacular commercial voiceovers is a recipe of love, understanding and respect. Let me break this down.
Since I was a little girl, talking to myself in the mirror, telling myself about Scope or Crest or Johnson’s Baby Shampoo I have loved ads. I started out loving them more than cartoons Like the horrified text books used to predict, I couldn’t tell the difference between these mini-movies and regular programming. To me they seemed as entertaining as the cartoons (that I would also imitate). I don’t think you can do ads justice unless you do love them. If you don’t try to figure out why. Which brings me to the next insight.
Ads have incredible power. They stay with you, infiltrate your childhood, linger as jingles and catch phrases in your memory (“Got milk?” “Where’s the beef?”) And of course, they influence our buying behaviour, and our culture. Marshall McLuhan said advertising was the greatest art form of the 20th century. And while ads constantly change, morphing into something more palatable to millennials, who do not trust anything that smacks of sell not tell, they will survive. They will adapt. They will evolve. After all, they are the brainchildren of one of the most adaptable creatures on earth, right?
Commercial copy is different from a script for a game or an explainer. Each of these comes with its own standards of nuance. Let’s take ads for instance. People listening are only half listening at best. The ad is in between them and the content they want. So, make it content they DO want to hear. What in the copy is going to make a difference for them? Can you help them save money? Stay safe? Get ahead? Have more time with their family? The product is the conduit for them to do this. You help them realize this. If you do your best work, they will come away with a couple words and a feeling. i.e. McDonalds + lovin’. Apple + different.
The McLuhan Spice Blend